Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”).
The basis on which fees will be charged is set out in our letter of engagement. When payment of fees is to be made is set out in our Standard Terms of Engagement.
 Professional Indemnity Insurance:
 Lawyers’ Fidelity Fund:
The Law Society maintains the Lawyers’ Fidelity Fund for the purpose of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the Lawyers and Conveyancers Act 2006, the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work.
If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to any other partner of the firm whose name appears in the letterhead.
He/she may be contacted as follows:
The Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.
 Persons Responsible for the Work:
 Client Care and Service:
The Law Society client care and service information is set out below. Whatever legal services your lawyer is providing, he or she must:
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.
 Limitations on extent of our Obligations or Liability:
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement.
These Standard Terms of Engagement (“Terms”) apply in respect of all work carried out by us for you, except to the extent that we otherwise agree with you in writing.
1.2 The services which we are to provide for you are outlined in our engagement letter.
a) The fees which we will charge or the manner in which they will be arrived at, are set out in our engagement letter.
b) If the engagement letter or our website specifies a fixed fee, we will charge this for the agreed scope of our services. Work which falls outside that scope will be charged on a range of factors, approved by the New Zealand Law Society. These factors include the time expanded, expertise, importance, urgency and results achieved. As a guideline our hourly charge out rate is $250.00 plus GST.
2.2 Disbursements and expenses: In providing services we may incur disbursements or have to make payments to third parties on your behalf. These will be included in our invoice to you when the expenses are incurred. We may require an advance payment for the disbursements or expenses, which we will be incurring on your behalf.
2.3 GST (if any): Is payable by you on our fees and charges.
2.4 Invoices: We will send invoices to you on completion of the matter, or termination of our engagement. We may also at our discretion issue interim invoices.
2.5 Payment: Invoices are payable within 14 days of the date of the invoice, unless alternative arrangements have been made with us. We may require interest to be paid on any amount which is more than 7 days overdue. Interest will be calculated at the rate of 2% above our firm’s main trading bank’s 90-day bank bill buy rate as at the close of business on the date payment became due. We may also charge any debt collection costs incurred by us in recovering any overdue payment by you.
2.6 Security: We may ask you to pre-pay amounts to us, or to provide security for our fees and expenses. You authorise us:
a) to debit against amounts pre-paid by you; and
b) to deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.
2.7 Third Parties: Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, nevertheless you remain responsible for payment to us if the third party fails to pay us.
3.1 We will hold in confidence all information concerning you or your affairs that we acquire during the course of acting for you. We will not disclose any of this information to any other person except:
a) to the extent necessary or desirable to enable us to carry out your instructions; or
b) to the extent required by law or by the Law Society’s Rules of Conduct and Client Care for Lawyers.
3.2 Confidential information concerning you will as far as practicable be made available only to those within our firm who are providing legal services for you.
3.3 We will of course, not disclose to you confidential information which we have in relation to any other client.
4.1 You may terminate our retainer at any time.
4.2 We may terminate our retainer in any of the circumstances set out in the Law Society’s Rules of Conduct and Client Care for Lawyers.
4.3 If our retainer is terminated you must pay us all fees due up to the date of the termination and all expenses incurred up to that date.
 Retention of files and documents
5.1 You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for you) 7 years after our engagement ends, or earlier if we have converted those files and documents to an electronic format.
 Conflicts of Interest
6.1 We have procedures in place to identify and respond to conflicts of interest. If a conflict of interest arises we will advise you of this and follow the requirements and procedures set out in the Law Society’s Rules of Conduct and Client Care for Lawyers.
 Duty of Care
7.1 Our duty of care is to you and not to any other person. Before any other person relies on our advice, we must expressly agree to this.
 Trust Account
8.1 We maintain a trust account for all funds which we receive from clients (except monies received for payment of our invoices). If we are holding significant funds on your behalf for more than a couple of weeks, we will, if requested, lodge those funds on interest bearing deposit with a bank in which case we will charge an administration fee of 7% of the interest derived. Please note that we can only put funds on deposit if you have completed a foreign tax residency form and where appropriate supplied your TIN (Tax Information Number) for every foreign country in which you are a tax resident.
Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
We are required to comply with all laws binding on us including (but not limited to):
To meet these requirements, we may be required to conduct customer due diligence on you, persons acting on your behalf, and other relevant persons such as your beneficial owners or persons who have effective control of you as a client. We may not be able to act or continue acting for you until this is completed to the required standard.
We will advise you what information and documents are required for these purposes. This information could include formal identification, address confirmation, source of funds, transaction details, ownership structures, tax identification details, and any other information considered relevant. Please ensure the information and documents requested are provided promptly to avoid any delays in us acting for you.
We will retain the information and documents and may be required to disclose them to government agencies as required by law. We may not be permitted to advise you of the instances when we are required to disclose this information. We may also be required to provide this information to banks with which we place your funds through our trust account.